Manufacture of Spa? *
Select an option...
Cal Spa
Artesian
Bahama/Dynasty
Stealth
Caldera
Wellis
Master Spa
Dream Maker
Coleman
Royal
Sundance
Bull Frog
Marquis
Hot Springs
Thermospa
Nordic
Viking
Unknown
Is the spa tripping any breakers? *
Select an option...
No, spa is not tripping any breakers.
Yes, the GFCI at the tub.
Yes, the house breaker.
Yes, the GFCI cord.
Yes, Hi Limit.
Is the spa heating? *
Select an option...
Yes, the spa is heating and the heat light is on.
No, the spa is not heating and the heat light is off.
No, the spa is not heating and the heat light is on.
Is the spa leaking? If so, where? *
Select an option...
No leaks
Heater
Pump
Ozone
Blower
Union
Jet fitting
Plumbing
Unknown
Equipment not working? *
Select an option...
Pump
Ozone
Blower
Topside
Light
Other
Unknown
No Equipment Issues
Is there power at the tub? *
Select an option...
Yes
No
Is the spa sunken in a deck? *
Our technicians must have access to all sides of the hot tub when they arrive on site. They will not remove any deck boards in order to access the pumps or equipment. If they do not have access to the needed locations on arrival it will be up to their discretion on if whether they leave or wait for access to be provided. The service charge will be nonrefundable.
Does the Spa have water in it? *
Select an option...
Yes
No
Please send us pictures that pertains to the Hot Tub issue listed above to: 260-236-8436 *
Service will not be able to be scheduled until pictures are received. This is also the number that all communication will flow through for your service request so feel free to add this number to your contacts.
Do you want to authorize an additional charge of up to $49.99 for any needed repairs at time of diagnostic. *
If our technician has the needed part on their truck. Do you want them can perform the needed repair while on site for the diagnostic removing the need for a return trip.
Freezing Conditions: *
Option 1 – Drain the Spa, remove all pump plugs, disconnect all unions and make sure there is no water in the lines or in the equipment. Option 2 – Keep the equipment heated in an effort to keep the equipment from freezing. It is very important to be VERY cautious, so as not to start a fire or damage the spa and/or equipment.
Additional Notes for the Hot Tub Service Technician:
