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Terms & Conditions / Refund Policy
Merchandise may be refunded or exchanged under the following conditions:
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- The original receipt must be presented for all refunds or exchanges within 14 days of purchase.
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- The return must be completed using the original method of payment and card used at the time of purchase, if applicable.
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- Merchandise must be returned intact, unused and in its original packaging. Â
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- All custom orders (ex. liners, spa covers, non-stock items, etc.) and sale items are final sale.
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- Absolutely no refunds on any pool and/or spa chemicals, for health and safety purposes.
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- Gift certificates are non-refundable and have no cash value.
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- Shipping & Handling fees are non-refundable.
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- All sale items are non-refundable and final.
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If merchandise was part of a contract, no refund or exchange will be given at the store. You must deal directly with your salesperson.
